This book is a new book and still with new-book plastic wrapper. The original new book is sold at price RM24.90. Now here Only at RM13. Scott McKain talks about the fourth cornerstone of distinction: having a customer experience focus. Distinctive organizations and individuals focus on the experience. What does it feel like to do business with you? Scott says ultimate customer experience is finding a way to create an experience that is unique and compelling. Make sure it just feels better to do business with you over your competitor. In a challenging time, where organization in every industry face more competitive pressure than ever before, there is a way you can ensure your success…enhance your sales…expand your profitability, In a stressful time, more demanding on a personal and professional basis that any period in memory, there is a way you can create a compelling future…achieve your potential…enjoy your work. It’s discovered through creating an Ultimate Customer Experience for the external and internal consumers you serve. After almost thirty years of research, lecturing and consulting for the world’s major corporations, and application in his own highly successful businesses, bestselling author and Hall of Fame speaker Scott McKain has narrowed it down to the five simple steps EVERY person working for ANY organization must take. No Matter if your goal is simply to keep and be secure in the job you already have…or if you want to achieve at a higher level that ever before…the five simple lessons you will learn from this book will have a profound impact on you…and your organization’s customers and colleagues who depend upon you.
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