《Harvard Business School + Hardcover》Real Time: Preparing for the Age of the Never Satistied Customer -Regis McKenna
《Harvard Business School + Hardcover》Real Time: Preparing for the Age of the Never Satistied Customer -Regis McKenna
《Harvard Business School + Hardcover》Real Time: Preparing for the Age of the Never Satistied Customer -Regis McKenna
《Harvard Business School + Hardcover》Real Time: Preparing for the Age of the Never Satistied Customer -Regis McKenna
《Harvard Business School + Hardcover》Real Time: Preparing for the Age of the Never Satistied Customer -Regis McKenna

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Thisbhardcover Book has appearance good condition with only minimal use. All pages are undamaged with no significant creases or tears. Real Time caused a sensation with its provocative look at doing business in a real time world, a world created on demand, where customers demand instant gratification ... or else. Now available in paperback, this pathbreaking book reveals why managers today must be prepared for anything—anytime, anywhere, and in-your-face. We get cash in seconds at ATMs, we watch wars unfold instantaneously on live TV. Technology today compresses to zero the time needed to acquire information, to make decisions, to react, and to innovate. The companies best equipped for the twenty-first century understand that real time means exceptional responsiveness to customer expectations, and are seizing the opportunities that our real time reality presents. Real Time explores how to create a sensing organization that constantly monitors, queries, verifies, adjusts, tries, and initiates. It will spark your imagination, move you to think in new ways, and ignite a lively debate on how to dominate in real time. Regis McKenna is the author of 《Relationship Marketing》comes a provocative book on doing business in a real time world-one in which time and distance vanish, action and response are simultaneous, and customers demand instant gratification...or else. Technology is continually transforming our existence in profound ways; and the pace of change is speeding up, not slowing down: we get cash in seconds at ATMs, we watch wars unfold instantaneously on live television. Almost all technology today compresses to zero the time needed to acquire and use information, to make decisions and initiate actions, to deploy resources and innovate. What does all this mean to the creators and managers who want to lead their organizations successfully in the real time world? Above all, says McKenna, management must be prepared for the eventuality of anything-anytime, anywhere, and in-your-face. The companies best equipped for the twenty-first century are seizing the opportunities that our real time reality presents. Their leaders understand that real time means exceptional responsiveness to customer expectations and ongoing adjustments to deliver. Fresh with stories from McKenna's own experience as entrepreneur and consultant to the world's most influential leaders, Real time will move readers to think in new ways, act with lightning speed, and break sound barriers of innovation.


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