《New Book Condition + Hardcover Edition + The Definitive Work On Six Sigma》THE SIX SIGMA WAY - How to Maximize the Impact of Your Change and Improvement Efforts (2nd Revised Updated)
“One of the 20 Most Influential Business Books” -- Forbes This International Acclaimed bestseller in hardcover edition is a bran-new book and nicely wrapped with protective book-wrapper. The original new book is sold at usual price RM175.00 (Hardcover). Now here Only at RM45. Cost reduction...productivity improvement...customer retention...these are the promises of the Six Sigma quality management system. Upon its publication in 2000, The Six Sigma Way was among the very first books to clearly explain the impressive benefits of Six Sigma’s improvement-driven and customer-centric approach to business leaders and managers. Six Sigma was originally developed at Motorola in the 1980's and has become one of the most widely discussed and reported trends in business over the past two years, thanks largely to the phenomenal successes of the Six Sigma program at one of the world's most successful companies, GE. It revealed how GE, Motorola, and other companies used Six Sigma to fine-tune products and processes, improve performance, reduce costs, build customer loyalty, and increase profits. Corporate leaders around the world heeded the call and began implementing the tools of this world-changing performance improvement. In short, this book changed the world of business and organization improvement forever. Now, this author dream team has revisited the subject to bring you fully up to date about how Six Sigma has been used―for better and for worse―during the past 14 years. This new edition of The Six Sigma Way retains everything from the original classic― what Six Sigma is, how it works, and how to adapt it to your particular needs―while providing valuable new sections on lessons learned and setting the record straight regarding myths and misunderstandings perpetuated over the years. This all-in-one guide provides: ● Practical Six Sigma implementation guidelines anyone can understand ● New insights from managers who successfully applied the advice from the first edition ● Detailed case studies from such companies as Adobe, Macy’s, and Starwood ● Hands-on “maps” that guide you through key decisions you must make ● Addresses the challenges and politics of launching, leading, and training people for Six Sigma. ● Focuses on implementing the major steps and quality improvement tools in the Six Sigma system. ● Features insights, comments, and examples from business leaders and managers using Six Sigma in their organizations. The definitive guide to successfully implementing Lean Six Sigma approaches into any organization is essential for any manager who wants to stop thinking about building a continuous improvement culture―and actually make it happen. Business has changed dramatically in recent years. Being second best used to be an option; today, being the best is the only way to survive. Take charge of your company’s future and make positive changes The Six Sigma Way. This book is THE reference on Six Sigma. The authors define it as "A comprehensive and flexible system for achieving, sustaining and maximizing business success. Six Sigma is uniquely driven by close understanding of customer needs, disciplined use of facts, data, and statistical analysis, and diligent attention to managing, improving, and reinventing business processes." This work is made up of three major sections. The first part provides an executive summary of this system. The second part focuses on the organizational aspects of adopting this system. The last part, focuses on the actual implementation of Six Sigma including the roadmap and tools. Also included in this book, are numerous appendices that provide further "practical support". What sets this book apart is both the breadth and depth in which the topic is discussed. Whether one is a novice or expert, looking to obtain a high level overview or a deep understanding of the subject matter, this book is for you. In addition, the interspersed case studies, examples and tools make it very practical and applicable. After reading this book - one cannot but concur with the authors' closing remark: "We believe - and hope you agree - that there are enough essential, powerful, and valuable elements to make the Six Sigma system, in some way, part of every successful business. At the same time, we strongly encourage you to adapt the discipline and methods of Six Sigma to best impact your unique culture, industry, market position, people, and strategy. Our biggest fear is that people will "accept" or "reject" Six Sigma as it it were a thing (falling victim to the Tyranny of the Or) and not use it as a flexible system." Below are key excerpts from the book, that I found particularly insightful: Ⅰ. "The Benefits of Six Sigma: 1) Generates sustained success... 2) Sets a performance goal for everyone... 3) Enhances value to customers... 4) Accelerates the rate of improvement... 5) Promotes learning and "cross pollination"... 6) Executes strategic change" Ⅱ. "Six Themes of Six Sigma: 1) Genuine Focus on the Customer... 2) Data- and Fact-Driven Management... 3) Process focus, Management, and Improvement... 4) Proactive Management... 5) Boundaryless Collaboration...6) Drive for Perfection; Tolerance for Failure" Ⅲ. "Six Sigma Improvement and Management Strategies: 1) Process Improvement: Finding Targeted Solutions... 2) Process Design/Redesign: Building a Better Business... 3) Process Management: The Infrastructure for Six Sigma Leadership" Ⅳ. "In the Six Sigma Way, we will use and refer to a five-phase improvement cycle that has become increasingly common in Six Sigma organizations: Define, Measure, Analyze, Improve, and Control - or DMAIC." Ⅴ. "...The ideal roadmap for establishing the Six Sigma system and launching improvements... 1) Identify core processes and key customers. 2) Define customer requirements. 3) Measure current performance. 4) Prioritize, analyze, and implement improvements. 5) Expand and integrate the Six Sigma system." Ⅵ. "Five-step measurement implementation model: 1) Select what to measure 2) Develop operational definitions 3) Identify data sources 4) Prepare collection & sampling plan 5) Implement and refine measurement" Ⅶ. "We can offer an assessment model, however, based on two major conditions - both of which must be met if process design/redesign is going to work: 1) A major need, threat, or opportunity exists: a) Shifts in customer needs/requirements... b) Demand for greater flexibility... c) New technologies... d) New or changed rules and regulations... e) Competitors are changing... f) Old assumptions (or paradigms) are invalid... g) The current process is "a mess"... 2) You're ready and willing to take on the risk: a) Longer lead-time for change is acceptable... b) Resources and talent are available... c) Leaders, and the organization as a whole, will support the effort... d) The "Risk Profile" is acceptable." Ⅷ. "Process Value Analysis: As processes get more complex, they tend to insulate people from the real reason that customers patronize a business. "Value Analysis" is a way of reemphasizing the key raison d'etre of a business or process by looking at work from the external customer's point of view. In the analysis, we assign each process step to one of three categories: 1) Value Adding...2) Value Enabling...3) Non-Value-Adding" Ⅸ. "Twelve Keys To Success: 1) The Six Sigma Efforts to Business Strategy and Priorities 2) Position Six Sigma as an Improved Way to Manage for Today 3) Keep the Message Simple and Clear 4) Develop Your Own Path to Six Sigma 5) Focus on Short-Term Results 6) Focus on Long-Term Growth and Development 7) Publicize Results, Admit Setbacks, and Learn from Both 8) Make and Investment to Make It Happen 9) Use Six Sigma Tools Wisely 10) Link Customers, Process, Data, and Innovation to Build the Six Sigma System 11) Make Top Leaders Responsible and Accountable 12) Make Learning an Ongoing Activity" Like ----------------------------------------------- Amazon.com Review: Six Sigma is a data-driven management system with near-perfect-performance objectives that has been employed to acclaim at leading corporations like General Electric. Its name is derived from the eye-catching statistical target of operating with no more than 3.4 defects per one million chances, but Peter Pande, Robert Neuman, and Roland Cavanagh--associates in a firm providing Six Sigma implementation, training, and management services--contend its principles can be applied in businesses of all types to routinely reduce costs, improve productivity, increase market share, and achieve other positive results. The Six Sigma Way is their comprehensive self-help guide to adapting and using the system under various conditions. Its first two parts cover fundamentals and provide specific suggestions for aligning the process with individual needs and goals. (These include sections on balancing potential costs and benefits, clarifying objectives, and defining time frames.) The final part, which accounts for more than half the book, focuses on implementation through a detailed yet flexible five-step "road map" tied to a company's core processes, key customers, current performance, "high-potential improvement opportunities," and future practices. While the procedure is quite complex, diligent managers should be able to bring at least basic components to their organization with the tools and techniques provided. -- Howard Rothman ------------------------------------------- About the Author Pete Pande is founder and President of Pivotal Resources, Inc., an international consulting firm in organizational transformation, performance improvement, and Lean Six Sigma, serving clients in many sectors of business and government. Bob Neuman is a senior consultant and noted speaker in the area of business improvement methods and Six Sigma. Roland Cavanagh is a professional engineer with an extensive background in improving manufacturing and service business processes.
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