《New-Bran + Hardcover》Rick Barrera - Overpromise and Overdeliver: How to Design and Deliver Extraordinary Customer Experiences
《New-Bran + Hardcover》Rick Barrera - Overpromise and Overdeliver: How to Design and Deliver Extraordinary Customer Experiences
《New-Bran + Hardcover》Rick Barrera - Overpromise and Overdeliver: How to Design and Deliver Extraordinary Customer Experiences
《New-Bran + Hardcover》Rick Barrera - Overpromise and Overdeliver: How to Design and Deliver Extraordinary Customer Experiences
《New-Bran + Hardcover》Rick Barrera - Overpromise and Overdeliver: How to Design and Deliver Extraordinary Customer Experiences
《New-Bran + Hardcover》Rick Barrera - Overpromise and Overdeliver: How to Design and Deliver Extraordinary Customer Experiences

Kongsi Dengan Rakan-rakan

This Wall Street Journal and BusinessWeek bestseller in hardcover is a bran-new book and the original new book is sold at usual price RM94.50. Now hardcover here Only at RM29. The old cliché is that smart companies underpromise and overdeliver. But in today's crowded market, underpromising is a ticket to oblivion. Companies like American Girl, Best Buy, and Apple came out of nowhere to dominate their markets. How did they scoop their bigger and wealthier competition? It wasn't through a fat marketing budget. It was because they made, and kept, dangerously ambitious promises. In fact, they overpromised to lure customers in-and then overdelivered to keep them. Barrera explains how TouchPoint Branding’s three major components—Product TouchPoints, System TouchPoints, and Human TouchPoints—can create dramatic market differentiation. The companies featured in the book start with an extraordinary product (like the Hummer), supported by smoothly running systems (like the Sumerset Houseboats Web site), and add satisfying human contact (like the service at an American Girl store). Rick Barrera shows how to make sure that every point of contact between your company and its customers is well executed and fulfills an over-the-top brand promise, to drive word of mouth and rapid growth. Rick Barrera, a respected marketing consultant and business lecturer, has studied these word-of-mouth-driven successes and concluded that they are masters of what he calls TouchPoint Branding—the art of making sure that every point of contact between a company and its customers is well executed and fulfills an over-the-top brand promise. About the Author Rick Barrera is the president of Rick Barrera and Associates, a consulting company that designs and executes differentiating marketing strategies. An in-demand professional speaker, he is also the coauthor of Collaborative Selling and Non-Manipulative Selling.


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