# Highly Recommended《Bran-New + Hardcover Edition + Effective Communication Skills & Techniques For Sales Personal & C-Level Manager》Debra Fine - THE FINE ART OF THE BIG TALK : How to Win Clients, Deliver Great Presentations, and Solve Conflicts at Work
This Boston Globe & Library Journal bestseller in hardcover edition is a bran-new book and nicely wrapped with protective book-wrapper. The original new book is sold at usual price RM 93.41(Hardcover). Now here Only at RM16. We all know what it's like to put off an important conversation at work--whether asking for a raise or promotion, or telling an employee that there's a problem with his or her performance. Now Debra Fine, conversation and communication guru, shows us how to come out on top of those dreaded office chats--and how to achieve what we want in each situation. In THE FINE ART OF THE BIG TALK: How to Win Clients, Deliver Great Presentations, and Solve Conflicts at Work conversation guru Debra Fine shows us how to handle the most uncomfortable office interactions and achieve what we want in each situation. Debra includes specific advice on exactly what to say, when to say it, and what body language to use to achieve the desired results. Learn how to: ● Become skilled at the art of quiet negotiation ● Determine your "sales" message ● Keep meetings on track and stick to an agenda ● Analyze what your body language conveys (often it's not what you think!) ● Overcome public-speaking fears ● Offer feedback to employees and bosses alike in a constructive, productive way ● Reduce conflict in the office and with customers and clients ● Fire someone or deny someone an expected promotion ● Inform that longtime supplier that his products haven't met with quality standards lately, and tell that major customer that her shipment is going to be late ● Master e-mail and voice messaging etiquette, and make a positive impression every time ● And much more. The Fine Art of the Big Talk is the perfect book for CEOs, managers, and principals, as well as staff and administration, who want to gain techniques that result in improved work environments, increased revenues, and positive interactions in the workplace. Conversation – Big Talk – is the key to achieving nearly all our goals, and everyone is capable of having a productive conversation, even when the topic at hand isn’t an easy one to discuss. Fine’s specific advice demonstrates how to broach any subject with your boss, co-worker, or client, and how to walk away from the interaction without having damaged your professional relationship. By providing advice that is both relevant and simple to implement, THE FINE ART OF THE BIG TALK is the perfect book for every step on the corporate ladder, from the CEO to the administrative staff. Readers will gain the techniques that will result in improved work environments, increased revenues, and positive interactions in the workplace. Written by popular speaker and conversation guru Fine ( The Fine Art of Small Talk), this volume takes the reader through the steps of big talk, the entrée of conversation after the appetizer of small talk that is required for times when conversational skills are critical. The book aims to help readers master the subtleties of conversation to their advantage, from skills such as knowing their audience, using silence as a tool and improving timing to upping the ante and dealing with stage fright. The advice itself is basic, yet readers may yearn for more nuanced guidance. In Recognize the Danger Signs, the author emphasizes elements such as eye contact and a firm handshake. Other tips are more advanced. A chapter called Up the Ante walks the reader through how to get a raise, while another chapter, Tech Talk, addresses how to properly use e-mail and other electronic forms, which extend the book's focus beyond talk. More buffet than entrée, this volume offers some useful tips and others one could do without. A fair portion of this book is targeted at people in sales. However, on the topic of interpersonal communication in a business environment many readers feel this was really good. It addresses a wide variety of common scenarios in the workplace where communication can get sticky, going into reasonable expectations (and unreasonable ones) and providing clear guidelines on how to steer things in the right direction (as well as pinpointing common conversational tactics that are likely to backfire). Rather than focusing on people in a specific power position - just management engaging with people under their management, or just people engaged with their managers - it presents both sides of the equation, which I felt actually provided more depth and insight. It's definitely got some sales-pitch "and you can do it too!" language but oh well; the language is readable and accessible, with good examples, and it's short yet with a broad scope. If someone's only going to read one book on stuff they should know about workplace communication, I think this would be a good book for it. If they're going to read more than one book, this might be a good refresher and still might have some unexpected insights. About the Author Former engineer Debra Fine was a wallflower if there ever was one. But when she found herself at 40, a single mom and divorcee, who had watched her more affable colleagues get promoted around her, she decided she needed to step up her conversational skills. And in doing so developed a system she now teaches to countless others. Debra has become a nationally recognized expert on communication skills, presenting keynotes, training sessions and workshops for numerous corporations and organizations along with hundreds of insurance, real estate, legal, financial and health care associations.
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